Privacy Policy

Last updated: 10/16/2024

Introduction

Texas Diaper Bank (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.texasdiaperbank.org, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

In addition to this general privacy policy, respecting the privacy of clients, donors, Directors, staff, and volunteers is a core value of our agency. The protection of personal and sensitive information is critical to the trust we build with our community.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

  1. Information We Collect

We collect personal data that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, or otherwise interact with the Site.

Personal Information Provided by You:

  • Name
  • Email address
  • Phone number
  • Billing and mailing address
  • Payment information (if applicable)
  • Any other personal data you choose to provide

Automatically Collected Information: When you visit the Site, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Usage data and interaction with the Site (e.g., pages visited, time spent on the Site)
  1. How We Use Your Information

We use the personal data we collect to:

  • Provide, operate, and maintain our Site
  • Process and manage your requests and purchases
  • Improve, personalize, and expand our Site
  • Communicate with you, including for customer service and marketing purposes
  • Prevent fraudulent transactions, monitor against theft, and protect against threats to the security of the Site
  • Comply with legal obligations
  1. Respect for Confidentiality

Respecting the privacy of clients, donors, Directors, staff, and volunteers is a fundamental principle of our organization. Client information should never be disclosed or discussed with anyone outside of personnel directly responsible for providing services, and only with written consent from the client or caregiver.

The disclosure of confidential information related to agency operations, such as donor information, personnel records, finances, internal processes, or other proprietary documents, requires express authorization from the Executive Director. Care should always be taken to ensure that unauthorized individuals do not overhear any discussions regarding confidential information and that documents containing such information are not left exposed or inadvertently shared.

  1. HIPAA Compliance

Certain staff members who come into regular, direct contact with clients and Personally Identifying Information (PII) are Health Insurance Portability and Accountability Act (HIPAA) certified annually through Texas Health and Human Services. Certificates are maintained as part of their permanent personnel files. All client information disclosed to our staff, regardless of how or when it was shared (orally, telephonically, or in writing), is strictly confidential.

The only exceptions to this confidentiality policy are situations where information is legally compelled by state law, such as:

  • Receipt of a court subpoena
  • Suspicion of abuse involving children, the elderly, or persons with disabilities
  • A belief that there is imminent danger to oneself or others
  1. Safeguarding Confidential Information

Employees, volunteers, and board members may have access to confidential or privileged information. It is the policy of Texas Diaper Bank that such information remains confidential both during and after employment or volunteer service. Upon separation from employment or volunteer service, individuals must return all materials containing privileged or confidential information within five (5) business days. This includes, but is not limited to, tangible property such as:

  • Cell phones
  • Laptop computers
  • Building keys
  • Credit cards
  • Data storage devices
  • Hard documents or other materials

SMS opt-in or phone numbers for the purpose of SMS are not being shared.

Unauthorized disclosure of confidential or privileged information is a serious violation of this policy and may result in corrective action, up to and including dismissal or removal.

  1. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request to see the personal data we hold about you.
  • Correction: You have the right to correct any inaccuracies in your personal data.
  • Deletion: You may request that we delete your personal data.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies help us understand how you interact with the Site and allow us to customize your browsing experience.

You can control the use of cookies through your browser settings. Note that if you disable cookies, certain features of the Site may not function properly.

  1. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external websites.

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. The updated version will be indicated by the “Last Updated” date at the top of this page.

  1. Contact Us

If you have any questions about this privacy policy, please contact us at:

Texas Diaper Bank
Phone: (210) 731-8118
Address: 1803 Grandstand Dr., #150, San Antonio, TX 78238

This privacy policy is intended to reflect both legal requirements and the ethical commitment of Texas Diaper Bank to protect the privacy and confidentiality of those we serve. Please adjust the policy to fit your specific practices and legal obligations.

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